Does U.S FCC Solve Consumer Problems?


Does U.S FCC Solve Consumer Problems? Well, not really, they only refers complaints to Internet providers,  that's it.

The Federal Communications Commission's extremely hands-off approach to broadband-customer complaints has alarmed a member of Congress.

US Rep. Mike Quigley (D-Ill.) wrote a letter to FCC Chairman Ajit Pai in August, after learning of a Frontier customer who was forced to pay a $10-per-month rental fee for a router despite buying his own router.

Does U.S FCC Solve Consumer Problems?

Frontier charges customers a $10 monthly fee for routers, even when the company doesn't provide one at all, saying that non-Frontier routers cause "increased complaints and more difficulty with troubleshooting."

But Frontier also said it "cannot support or repair the non-Frontier equipment," so it's charging $10 a month, without providing a router or providing support for non-Frontier routers.

This was particularly egregious, because the customer was using a FiOS router he had purchased from Verizon before Verizon sold its network in Texas to Frontier.

The router was specifically designed to work with Frontier's FiOS service and the customer owned it outright, but he still had to pay an extra $10 a month.

The customer, Rich Son, filed a complaint to the FCC.

Frontier responded by insisting that it must continue charging the fee, and the FCC then told Son that "We believe your provider has responded to your concerns."

So what does complaining to the FCC actually accomplish, especially after the FCC's December 2017 vote to deregulate the broadband industry in its "Restoring Internet Freedom" order?

Featured Sponsors

Games For Linux

Windows has always been the preferred platform for gaming, but after STEAM's interest in Linux more game developers are making their games natively available for Linux.


All information on this website is published in good faith and for general educational purposes and for use in safe testing environments only. While strives to make the information on this site as accurate as possible, does not warrant its completeness, reliability and accuracy.

We are not responsible for any losses or damages associated with the use of our website. While we strive to provide only links to useful websites, we have no control over the content of these sites and links to other sites do not constitute a recommendation for all content contained on these websites.


Site Information

This is a professional review site that receives compensation from the companies whose products reviewed. Each service or product are thoroughly tested and given high marks if considered to be the very best. Independently owned and the opinions expressed here are no one elses.


Limited Time Offers