Does U.S FCC Solve Consumer Problems?

English

Does U.S FCC Solve Consumer Problems? Well, not really, they only refers complaints to Internet providers,  that's it.

The Federal Communications Commission's extremely hands-off approach to broadband-customer complaints has alarmed a member of Congress.

US Rep. Mike Quigley (D-Ill.) wrote a letter to FCC Chairman Ajit Pai in August, after learning of a Frontier customer who was forced to pay a $10-per-month rental fee for a router despite buying his own router.

Does U.S FCC Solve Consumer Problems?

Frontier charges customers a $10 monthly fee for routers, even when the company doesn't provide one at all, saying that non-Frontier routers cause "increased complaints and more difficulty with troubleshooting."

But Frontier also said it "cannot support or repair the non-Frontier equipment," so it's charging $10 a month, without providing a router or providing support for non-Frontier routers.

This was particularly egregious, because the customer was using a FiOS router he had purchased from Verizon before Verizon sold its network in Texas to Frontier.

The router was specifically designed to work with Frontier's FiOS service and the customer owned it outright, but he still had to pay an extra $10 a month.

The customer, Rich Son, filed a complaint to the FCC.

Frontier responded by insisting that it must continue charging the fee, and the FCC then told Son that "We believe your provider has responded to your concerns."

So what does complaining to the FCC actually accomplish, especially after the FCC's December 2017 vote to deregulate the broadband industry in its "Restoring Internet Freedom" order?

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