Quick Tips for Garnering a Loyal Customer Base

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Quick Tips for Garnering a Loyal Customer Base.

No matter what kind of small business you run, attracting new customers is important. But it’s not as important as retaining the customers you already have. Not only is it expensive to gain new customers, but repeat customers will typically spend more money at your business (up to 67 percent more according to LinkedIn)!

With that in mind, don’t you think it’s worth evaluating your customer relationships to determine how you can boost your retention rates? Here are a few quick tips for how you can do just that, presented below by Linuxexperten.com.

Free up some of your time.

First of all, building a loyal customer base requires time and energy. As such, it’s essential to find ways that you can devote as much attention as possible to your current customers. By delegating tasks or finding more efficient ways to handle them, you can free up time to put toward customer engagement and other aspects of your business.

You could also use your free time to do things to indirectly improve your business. For example, if you decide to use this extra time to go back to school, you could use your new-found skills to help drive your business and grow your brand. Thankfully, enrolling in an online course is easier than ever. You can work toward your MBA, for instance, while still successfully running your business. Before long, your extra efforts will pay off.

Give rewards.

Customers love perks, and your most dependable customers deserve a loyalty program. Figure out what kind of program will work best for your business and customers, and put it into practice. Referral Rock outlines a few different types to consider:

  • Point system
  • Threshold rewards
  • Hybrid program
  • Tiered rewards

Keep customers apprised of your latest rewards by creating a unique banner on your social media pages announcing any updates. Instead of hiring a professional, simply use an editable banner template that you can customize to your needs by adding images, text, and a font of your choice.

Be intentional about communication.

Regular communication with customers has never been more important than it is today. Not only does it allow you to share critical information, but it also keeps your brand at the forefront of your customers’ minds. Make sure communication remains a top priority for your company.

There are many ways to maintain communication with your customers, and the channels that are most effective vary by the specific business and customer base. Look into social media, email, phone calls, webchat, and other forms of communication to determine which channels your customers will respond to the most.

Ask for feedback.

Customer feedback is invaluable for small businesses. It shows you (the business) how you can improve your customer service while proving to your customers that you care about what they think. Start implementing serious feedback initiatives, and you’ll strengthen your customer base. Surveys, phone calls, online reviews, and social media comments are great places to start.

Always prioritize the customer experience.

This one sounds obvious, but it’s overlooked by too many businesses. Every step you take as a company should keep your customer interests at the forefront. Without keeping your customers happy, you stand no chance of long-term success.

Treat your customers with respect, solve every problem you can for them, and go above and beyond to provide a top-notch experience. They will tell their friends, family members, and social media followers about the service they receive, which will do wonders for growing customer loyalty.

You should always attract new customers when you can, but focus on the ones you already have if you want to put your business in the best position for long-term success. Along with following the tips above, keep looking for other ways that you can keep your customers satisfied. At the end of the day, a loyal customer base is what will keep your business thriving.

Looking to learn more about Debian GNU/Linux? Linuxexperten.com has plenty of resources to help you sharpen your skills.

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Article contributed by:

Tina Martin - Ideaspired

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